Please note that returning packages need prior approval from Customer Service Department. And you need to pay the shipping cost to return the dress as well. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.Ģ.2.9. Return Flawless Products: If you need to return flawless items, you have to pay 60% of the dress price as restocking fee, and shipping cost is not returnable. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.Ģ.2.8.Dress is the size you ordered but does not fitĭresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. In another words, you can keep the dress and also get a half refund. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund( Color differences due to the display settings of your computer monitor are not included). You may also have the right to return the product and get a full refund.Ģ.2.6. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not the item you ordered), we will be responsible for item exchange. Any returns without our approval can not get any refunds or exchanges.Ģ.2.5. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. We only accept items in their original condition, and we cannot process any products that are returned without our approval. Please contact our Customer Service to initiate the return process within 3 days upon receiving your item(s).Ģ.2.4. If you request 100% same as the picture, please don't make payment. I am sorry for it.Ģ.2.3. You need to provide us with photos to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.Ģ.2.2.Because all of our dress are hand-made, there will be at most a 5% difference between the product photos on our website and the real product you receive. Note: For detailed return policy, please read the following policy carefully.Ģ.2.1. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like it". Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.ģ). You can get refund for Defective, Damaged or Mis-shipped items, Size Deviation & Color Mismatch problems, etc.Ģ). If you want to cancel your order, please email us at And we will get back to you with the amount to refund according to the above cacellation policy.ġ). Once the item has been shipped out, the order can't be canceled. Order cancellation beyond 120 hours after the order is paid: you will get a partial refund consist of 10% of the item price and the full shipping cost. Order cancellation from 48 to 120 hours after the order is paid: you will get a partial refund consist of 30% of the item price and the total shipping cost. Order cancellation from 24 to 48 hours after the order is paid: you will get a partial refund consist of 50% of the item price and the total shipping cost. Order cancellation within 24 hours after the order is paid: you will get a full refund. For details, please refer to our cancellation policy below Please see details below: But there is still time to change your mind after placing your order. We understand that each dress is important for each customer, but please note that our dresses are all made to order, once the tailoring process has begun, the materials can not be reused. If you need the dress urgently, you can choose the shipping way Rush delivery.Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time. Standard delivery: Within 25 days (From May to Dec)Īround 25-30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long. If you can not find your country when check out, please contact us.ĭelivery Time = Processing Time + Shipping Time Normally you will receive your order in 3-7 days after it was shipped.
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